Privacy Policy

Traex is a read-only market intelligence platform. We do not require user accounts or registration to access the core features.

We may automatically collect limited technical information when you use the platform:

• Log data: IP address, browser type, pages visited, timestamps, and referring URLs — standard web server logs used for security and performance monitoring.
• Usage analytics: Aggregated, anonymised page view and interaction data to understand how features are used and to improve the platform.
• Contact information: If you use our contact form, we collect the name, email address, and message you provide — solely to respond to your enquiry.

We do not collect financial data, trading history, portfolio details, or any personally sensitive information beyond what is described above.

Information we collect is used exclusively for the following purposes:

• Platform operation: To deliver the market intelligence service reliably and securely.
• Security and abuse prevention: To detect and block malicious activity, scraping abuse, or denial-of-service attempts.
• Platform improvement: To understand which features are most valuable and to guide product development.
• Customer support: To respond to enquiries submitted via the contact form.

We do not use your information to send unsolicited marketing emails, sell targeted advertising, or build personal profiles.

We do not sell, rent, or trade personal information to third parties.

We may share limited technical information in the following circumstances:

• Service providers: Trusted infrastructure partners (hosting, CDN, analytics) who operate under strict data processing agreements and may not use the data for their own purposes.
• Legal requirements: If required by applicable law, court order, or government authority, we may disclose information to comply with legal obligations.
• Protection of rights: To investigate potential violations of our terms, to protect the security or integrity of the platform, or to protect the rights and safety of Traex and its users.

Traex uses minimal cookies required for the platform to function:

• Session cookies: Short-lived cookies that maintain your browsing session. These expire when you close your browser and contain no personal information.
• Preference cookies: Store minimal UI preferences (such as selected filters or category tabs) to improve your experience across page navigations.
• Analytics cookies: Anonymised, aggregated analytics to measure platform traffic and feature usage. No individual user profiles are created.

You can disable cookies in your browser settings. Disabling cookies may affect certain features such as filter persistence, but core market intelligence functionality will continue to work.

We implement industry-standard security measures to protect information on our platform:

• HTTPS encryption: All data transmitted between your browser and Traex is encrypted using TLS (Transport Layer Security).
• Access controls: Strict internal access controls limit who can access server logs and configuration data.
• Regular security reviews: Our infrastructure is reviewed periodically for vulnerabilities and patched promptly.

Please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain data only for as long as necessary:

• Server logs: Retained for up to 90 days for security and debugging purposes, then automatically purged.
• Analytics data: Aggregated usage statistics may be retained indefinitely in anonymised form.
• Contact form submissions: Retained for up to 12 months to enable follow-up on unresolved enquiries, then securely deleted.

Depending on your location, you may have the following rights regarding your information:

• Right to access: Request a copy of any personal information we hold about you.
• Right to correction: Request correction of inaccurate personal information.
• Right to deletion: Request deletion of personal information we hold about you, subject to legal retention requirements.
• Right to object: Object to processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the form on our Contact page. We will respond within 30 days.

Traex may contain links to external websites or services (such as BSE India or NSE India official portals) for reference purposes. These third-party sites are not operated by Traex and are governed by their own privacy policies.

We are not responsible for the content, privacy practices, or security of any third-party websites linked from Traex. We recommend reviewing the privacy policy of any site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this page periodically. Your continued use of Traex after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or to our data practices, please reach us through our Contact page.

We take privacy enquiries seriously and will respond to all legitimate requests within 30 days.